Support Engineer III

Perfect Order Experience (POE) Team at Amazon is seeking a passionate, results-oriented Support Engineer III to enhance their Seller Compliance operations. This role combines software engineering support with customer service excellence, requiring expertise in root cause analysis, code fixes, and tools development. The position demands strong technical skills in systems and software engineering, with responsibilities spanning production support, automation development, and operational efficiency improvements.

The role offers an opportunity to work with world-class engineers in a fast-paced environment, focusing on improving software development processes and technical support experiences. Key responsibilities include complex problem resolution, developing operational tools using various programming languages, managing AWS infrastructure, and ensuring system reliability through monitoring solutions.

The ideal candidate will have experience in software engineering support or equivalent roles, demonstrating strong troubleshooting abilities and a metrics-focused approach. They will be responsible for maintaining multiple products and platforms while collaborating with cross-functional teams to drive operational excellence. The position combines technical expertise with customer focus, requiring skills in Unix systems, modern programming languages, and distributed systems architecture.

This role at Amazon offers the opportunity to work on challenging projects, drive process improvements, and contribute to a team that values operational excellence and customer satisfaction. The position is based in Bengaluru, India, and requires hands-on experience with web services, distributed systems, and modern development practices.