Support Engineer III, AGS, Cross Border Shopping Tech

Global technology and e-commerce company that builds and operates online retail, cloud computing, digital streaming, and artificial intelligence services.
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
E-Commerce

Description For Support Engineer III, AGS, Cross Border Shopping Tech

Amazon's Cross Border Shopping Tech team is seeking a Support Engineer III to join their innovative division that enables Amazon's expansion into new international markets. This role combines technical support and software development, focusing on deployment automation, system scaling, and operational excellence. The position offers an exciting opportunity to work with cutting-edge e-commerce technology while helping Amazon expand its global footprint.

The role requires a blend of technical expertise and operational knowledge, where you'll be responsible for managing deployments, creating automation solutions, and resolving complex technical issues. You'll work closely with development teams, becoming deeply familiar with system architectures while developing solutions for customers and services.

This is an excellent opportunity for someone who enjoys problem-solving and wants to impact how Amazon delivers its services globally. The team's mission is to build and test technology that brings Amazon's presence to new countries, offering the best-at-Amazon experience with localized delivery, selection, and convenience for customers worldwide.

The position offers growth opportunities within a fast-paced, dynamic environment where you'll contribute to Amazon's international expansion strategy. You'll be part of a team that enables both local and international sellers to use Amazon as a primary channel for their products, while ensuring customers in new geographies can easily discover and purchase anything online.

The ideal candidate should be able to learn technical concepts quickly, work well under pressure, and demonstrate strong problem-solving abilities. This role requires excellent communication skills and the ability to work independently while collaborating effectively with various teams.

Last updated 2 minutes ago

Responsibilities For Support Engineer III, AGS, Cross Border Shopping Tech

  • Own deployments, automation, scaling, and solving operations with software services
  • Identify and resolve issues
  • Automate and improve repetitive processes
  • Work closely with development team to identify operational needs
  • Drive prioritization of operational issues
  • Mitigate policy engine, Software Risks, Shepherd risks
  • Resolve deployment failures
  • Manage SOP based standard arc launches
  • Implement Ticket Reduction Plan
  • Write scripts or simple automation jobs

Requirements For Support Engineer III, AGS, Cross Border Shopping Tech

Java
Linux
  • 2+ years of software development, or 2+ years of technical support experience
  • Experience troubleshooting and debugging technical systems
  • Experience in Unix
  • Experience scripting in modern program languages
  • Bachelor's degree in engineering or equivalent

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