Support Engineer III, Alexa Daily Essentials

Join the Alexa Daily Essentials organization at Amazon, where we're dedicated to making everyday life smoother and more organized for millions of customers. As a Support Engineer III, you'll be part of a team that makes Alexa a trusted daily companion, helping customers stay organized with smart reminders, timely alarms, and personalized news. The role combines technical expertise with leadership, requiring you to act as a subject matter expert while leading multi-team projects and resolving complex support issues.

You'll be responsible for driving operational efficiency through developing SLAs, metrics, monitors, and documentation. The position requires proactive thinking to prevent support issues and collaboration with development and QA teams to enhance change management processes. You'll work on automation tools, perform deep dives into platform issues, and develop complex scripts and applications.

This is an excellent opportunity for someone with strong technical skills who wants to work at the intersection of customer experience and technical support. You'll be part of Amazon's innovative culture, working with cutting-edge technology while directly impacting millions of customers' daily lives. The role offers the chance to grow your technical and leadership skills while working with one of the world's leading tech companies.

The position is based in Chennai, India, where you'll work with a talented team of engineers and developers. Amazon offers a collaborative environment where you can make a significant impact on products used by customers worldwide. If you're passionate about technical problem-solving, automation, and creating exceptional customer experiences, this role provides an excellent opportunity to advance your career while working on meaningful projects.