Support Engineer III, Benefits Experience & Technology (BXT)

Benefits Experience and Technology (BXT) at Amazon is seeking a Support Engineer III to join their Support Tools and Automation team. This role combines technical support and software engineering to enhance benefits administration for Amazon employees. You'll be responsible for troubleshooting and improving critical services that manage employee benefits, working directly with product and engineering teams. The position requires strong technical skills in AWS technologies, scripting, and system debugging, while offering opportunities to develop innovative solutions and advance your career in software systems.

The role involves hands-on work with enterprise-scale applications, requiring expertise in cloud technologies, database management, and modern programming languages. You'll be part of a team that ensures Amazon's benefits systems are running smoothly and efficiently, while also contributing to process improvements and automation initiatives.

This is an excellent opportunity for someone with both technical support and development experience who wants to work on systems that directly impact Amazon employees' well-being. The position offers exposure to various AWS services, distributed systems, and enterprise-level applications, while working in a collaborative environment with senior engineers and multiple functional teams.

The ideal candidate will combine strong technical abilities with excellent problem-solving skills and a customer-focused mindset. You'll have the chance to both maintain existing systems and contribute to their improvement, making the benefits experience more seamless for Amazonians.