Support Engineer III, Cross Border Shopping Tech

Global technology and e-commerce company that builds and operates online retail, cloud computing, and artificial intelligence services.
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
2+ years of experience
E-Commerce

Description For Support Engineer III, Cross Border Shopping Tech

Amazon's Cross Border Shopping Tech team is seeking a Support Engineer III to join their innovative division that enables Amazon's expansion into new international markets. This role combines technical support and development responsibilities, focusing on maintaining and improving systems that help bring Amazon's footprint to new countries. The position offers an exciting opportunity to work on technology that delivers Best-At-Amazon experiences with localized delivery, selection, and convenience for customers in new geographies.

The role requires a blend of operational excellence and technical expertise, where you'll be responsible for managing deployments, implementing automation solutions, and ensuring system scalability. You'll work closely with development teams, becoming deeply familiar with system architectures while creating solutions for customers and services. This position is perfect for someone who enjoys problem-solving in a fast-paced environment and wants to be part of Amazon's international expansion.

As a Support Engineer III, you'll be involved in critical aspects of maintaining and improving Amazon's cross-border shopping infrastructure. Your responsibilities will range from handling deployment failures to implementing automation solutions that improve system efficiency. The role offers exposure to distributed systems and international e-commerce platforms, providing excellent opportunities for professional growth.

The Cross Border Shopping Tech team plays a crucial role in Amazon's global expansion strategy, building and testing technology that enables seamless international shopping experiences. You'll be part of a team that helps both international customers find and purchase products easily and enables sellers to reach global markets effectively. This position offers the unique opportunity to impact Amazon's international presence while working with cutting-edge e-commerce technology.

Last updated an hour ago

Responsibilities For Support Engineer III, Cross Border Shopping Tech

  • Own deployments, automation, scaling, and solving operations with software services
  • Identify and resolve issues
  • Automate and improve repetitive processes
  • Work closely with development team to identify operational needs
  • Drive prioritization of operational issues
  • Mitigate policy engine and software risks
  • Resolve deployment failures
  • Execute SOP based standard arc launches
  • Implement ticket reduction plans
  • Write scripts and automation jobs

Requirements For Support Engineer III, Cross Border Shopping Tech

Java
  • 2+ years of software development or technical support experience
  • Bachelor's degree in engineering or equivalent
  • Experience troubleshooting and debugging technical systems
  • Experience in Java
  • Experience scripting in modern programming languages
  • Strong written and oral communication skills
  • Ability to learn technical concepts quickly
  • Can work with minimum supervision

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