Support Engineer III, Device OS, Device OS

The Amazon Device OS team is seeking a Support Engineer III to join their dynamic environment. This role combines technical expertise with leadership opportunities, focusing on supporting Amazon's device ecosystem. As a Support Engineer III, you'll be responsible for triaging defects and tickets raised by testing teams, while also serving as a subject matter expert for specific services.

The position requires strong technical abilities in troubleshooting, debugging, and scripting, with opportunities to make direct code fixes and improvements. You'll work with continuous integration (CI) processes, manage software builds, and develop rules for test environments. The role involves both hands-on technical work and leadership responsibilities, including mentoring junior engineers and improving team processes.

Key aspects of the role include:

• Leading technical support activities and working directly with development teams
• Understanding and improving service architecture and business logic
• Creating and maintaining support documentation and operational procedures
• Developing and implementing tools to improve operational efficiency
• Managing CI/SCM processes and environments
• Collaborating with multiple teams and stakeholders

This is an excellent opportunity for someone with strong technical skills who wants to grow into a technical leadership role while maintaining hands-on involvement in complex systems. The position offers exposure to Amazon's device ecosystem and the chance to work with cutting-edge technology while developing both technical and leadership skills.

The ideal candidate will combine technical expertise with strong communication skills, as the role requires regular interaction with various teams and stakeholders. You'll have the opportunity to influence technical decisions, mentor others, and drive improvements in support processes and tools.

Working at Amazon, you'll be part of a company known for innovation and customer obsession, with access to excellent benefits and career growth opportunities. The role is based in Arlington, VA, where you'll work with talented engineers and contribute to the success of Amazon's device platforms.