Support Engineer, IN Customer Fulfillment Experience

Amazon India CFX team offers an exceptional opportunity to work on industry-leading products and technologies focused on improving customer experience while reducing costs. The Support Engineer role involves handling complex technical issues, conducting root cause analysis, and managing high-priority incidents. You'll work with cutting-edge technologies across n-tier architectures, monitoring system health, identifying patterns, and using diagnostic tools effectively.

The position requires strong technical expertise including system architecture understanding, proficiency with technical tools, log analysis capabilities, and basic scripting skills. You'll be responsible for maintaining SOPs, creating troubleshooting guides, and sharing knowledge with team members. The role demands clear communication, analytical problem-solving abilities, and effective stakeholder management.

As part of the Amazon India CFX team, you'll contribute to systems that operate 24/7 on a massive scale, meeting high standards of quality, performance, and reliability. You'll collaborate with engineers across various architectures and technologies, working on initiatives that directly impact customer experience while optimizing operational efficiency.

The ideal candidate combines technical prowess with strong communication skills, can work independently, and excels at systematic troubleshooting. You'll be expected to maintain SLAs, properly manage tickets, and ensure accurate documentation practices while contributing to the team's knowledge base and operational excellence.