Support Engineer - Incident Management, AWS Incident Response (AIR)

AWS Infrastructure Services is at the core of Amazon Web Services, responsible for the design, planning, delivery, and operation of all AWS global infrastructure. As a Support Engineer on the AWS Incident Response (AIR) team, you'll play a crucial role in maintaining the high availability of Amazon Web Services. The position focuses on reducing the duration, frequency, and impact of issues within AWS and Amazon infrastructure through expert incident management and system improvements.

Your responsibilities will include leading conference calls and directing global teams during high-visibility incidents, mentoring others in incident management, analyzing data for trends, and driving projects to prevent future issues. The role offers significant growth potential with executive-level visibility and the opportunity to impact AWS services worldwide.

The ideal candidate brings 3+ years of technical support experience, strong troubleshooting skills, and knowledge of Linux systems and networking fundamentals. You'll work in a collaborative environment that values work-life harmony and inclusive culture. The position offers competitive compensation ranging from $81,400 to $182,000 based on location and experience, plus comprehensive benefits and opportunities for career advancement.

This role is perfect for someone who thrives in a fast-paced environment, enjoys problem-solving at scale, and wants to be part of the team that keeps the cloud running. You'll have the chance to work with cutting-edge technology while developing both technical and leadership skills. The position offers the unique opportunity to directly impact AWS service reliability while working alongside some of the industry's best technical talent.