Support Engineer, International Integrations

Amazon Business is seeking a Support Engineer for International Integrations to join their rapidly expanding $25 billion global business. This role sits at the intersection of technology and B2B retail, focusing on supporting and improving integration solutions for enterprise customers. As a Support Engineer, you'll be responsible for providing technical support to managed partners and enterprise-scale customers using Amazon Business Integration technologies. The position requires expertise in managing technical integrations, ERP systems, eProcurement integrations, and REST API based solutions.

The role combines technical depth with customer service excellence, requiring you to work closely with customers, partners, and internal teams across EU and APAC regions. You'll be responsible for incident management, technical troubleshooting, and serving as a bridge between external developers and product teams. The position offers the opportunity to influence product development through customer insights and contribute to improving the B2B integration process.

Key aspects of the role include managing complex enterprise systems, handling high-severity incidents, maintaining platform architecture knowledge, and developing business cases for process improvements. You'll need strong analytical and communication skills, as you'll be working with cross-functional teams globally and translating technical issues into actionable insights.

This is an excellent opportunity for someone who combines technical expertise with strong interpersonal skills and has a passion for solving complex integration challenges. The role requires availability for 24x7 shift rotation, reflecting the global nature of Amazon's business. You'll be part of a team that's essential to Amazon Business's mission of reimagining B2B purchasing and procurement solutions worldwide.