Support Engineer IV, ADSP Support Engineering

Amazon's Advertising division is experiencing rapid growth, with their Demand Side Platform (DSP) gaining significant traction among major advertisers worldwide. As a Support Engineer IV in the ADSP Support Engineering team, you'll play a crucial role in supporting DSP customers across various technologies and platforms. The position combines technical troubleshooting with customer support, requiring strong problem-solving abilities and the capacity to work effectively in a fast-paced, innovative environment.

Your daily responsibilities will include managing a support queue, analyzing and prioritizing issues, and driving resolution for 3-5 technical problems daily. You'll work closely with engineering teams to diagnose and troubleshoot issues, while also developing automation tools and refining Standard Operating Procedures to improve overall efficiency. The role requires collaboration with multiple teams to resolve customer-impacting issues and the ability to facilitate technical discussions.

The ideal candidate will bring 3+ years of software development or technical support experience, strong SQL skills, and experience with modern programming languages. Knowledge of distributed applications and UNIX/Linux systems is preferred. You'll be joining a team that supports enterprise advertising clients, both agencies and direct advertisers, by solving complex technical problems related to the DSP platform.

This position offers competitive compensation ranging from $81,400 to $182,000 per year, depending on location and experience, plus additional benefits including medical coverage and 401k. The role provides an excellent opportunity to work with cutting-edge advertising technology while making a significant impact on Amazon's growing advertising platform.