Support Engineer IV, Benefits Experience & Technology (BXT)

Benefits Experience and Technology (BXT) at Amazon is seeking a Support Engineer IV to join their Support Tools and Automation (STA) team. This role combines technical leadership with hands-on engineering support, focusing on improving benefits administration processes for Amazon employees. As the technical leader, you'll work on building tools that enhance the benefits experience for Amazonians, making it more seamless and efficient.

The position requires expertise in AWS technologies, distributed systems, and enterprise-level troubleshooting. You'll lead a team that serves as the first line of engineering support, partnering with product teams and owning issue resolution end-to-end. This role offers the opportunity to impact thousands of employees' lives by optimizing their access to financial, educational, health, and wellness benefits.

The ideal candidate brings 3+ years of software development or technical support experience, strong debugging skills, and the ability to lead technical initiatives. You'll work with various AWS services including CloudWatch, S3, DynamoDB, and Lambda, while writing SQL queries and developing in languages like Java and Python.

This role offers significant growth potential, allowing you to advance your career while working on critical software systems that directly impact Amazon's employee experience. You'll be part of a team that values innovation, technical excellence, and customer obsession, working in Amazon's Arlington, VA location.

If you're passionate about technical leadership, problem-solving, and creating positive impact through technology, this role offers an excellent opportunity to work with cutting-edge technologies while improving the lives of fellow Amazonians.