Support Engineer IV, Just Walk Out Tech

Amazon Web Services (AWS) Solutions organization seeks a Support Engineer IV for their Just Walk Out Technology team. This role is part of the Physical Stores Technical Operations team, responsible for launching and operating commerce software services that power stores with "Just Walk Out" technology. The position requires a blend of technical expertise and customer service focus, working in a startup-like environment within Amazon.

The role involves troubleshooting complex distributed systems, hardware, software, and network issues while ensuring customer satisfaction. You'll be working night shifts (10 PM to 6 AM IST or 1 PM to 10 PM IST) as part of AWS's 24/7 operations. The position demands strong problem-solving abilities, system debugging skills, and the capability to handle ambiguous situations.

As a Support Engineer IV, you'll contribute to improving support processes, mentor team members, and drive technical projects. The role requires expertise in scripting, distributed systems, and technical troubleshooting. You'll work with cutting-edge retail technology that directly impacts customer experience in Amazon's physical stores.

The ideal candidate should have 3+ years of technical support experience, strong programming skills, and experience with distributed systems. Knowledge of UNIX/Linux systems and RESTful web APIs is preferred. This position offers opportunities for professional growth, mentorship, and the chance to work with innovative retail technology in a dynamic environment.

Amazon offers a collaborative work culture, emphasizing work-life harmony, inclusive team environment, and continuous learning opportunities. The role is based in Hyderabad, India, and requires flexibility to work on a rotational schedule, including occasional weekends.