Support Engineer IV, Payments Acceptance and Experience Tech

Amazon's Payments Acceptance and Experience Tech team is seeking a Support Engineer IV to join their dynamic team focused on building world-class payment experiences. This role is part of the Re-kindle Program, working alongside product and platform developers to maintain and improve payment services and performance. The team operates with a strong customer focus and data-driven approach, utilizing various analytics and visualization tools to understand complex systems.

The position combines technical expertise with operational excellence, requiring both deep domain knowledge and the ability to handle multiple tasks during critical incidents. Team members contribute to improving customer experience, product quality, and support systems through troubleshooting, tool development, and system maintenance.

As a Support Engineer IV, you'll be responsible for diagnosing and resolving production software issues, developing automation solutions, and implementing fixes in Java and Ruby environments. The role involves working with AWS and web technologies, while maintaining service level agreements and coordinating with multiple teams.

The ideal candidate will thrive in a fast-paced environment where problems are viewed as opportunities for improvement. You'll be part of a team that values continuous learning, collaboration, and maintains high standards for technical excellence. This position offers the opportunity to work with industry-leading payment gateway systems while contributing to the evolution of Amazon's payment infrastructure.

Working at Amazon means embracing the company's leadership principles and being part of a culture that's constantly pushing boundaries. You'll have the chance to make a significant impact on payment systems that serve millions of customers while working with some of the best minds in the industry.