Support Engineer IV, Payments Acceptance and Experience Tech

Amazon's Payments Acceptance and Experience Tech team is seeking a Support Engineer IV to join their dynamic team. This role is part of the Re-kindle Program, focusing on building world-class Payments CX while reducing payment costs. The team works closely with product family and platform developers to maintain and improve services and performance. We are a data-driven organization that utilizes various data collection, enrichment, analytics, and visualization tools to understand our complex systems.

The role combines technical expertise with customer focus, requiring strong troubleshooting abilities and the capability to handle multiple tasks simultaneously. Team members have opportunities to master specific domains, manage incidents, and drive methodical improvements. The position involves working with cutting-edge payment gateway technology alongside experienced mentors and leaders.

As a Support Engineer IV, you'll be responsible for maintaining critical payment systems, developing automation tools, and ensuring optimal operational excellence. The role requires expertise in multiple programming languages including Java, Ruby, and Python, plus strong knowledge of AWS and web technologies. You'll work in an environment that values continuous improvement, customer experience, and technical innovation.

The ideal candidate will thrive in a fast-paced environment, possess strong problem-solving abilities, and have a proven track record of handling complex technical challenges. This position offers the opportunity to work on large-scale payment systems while contributing to Amazon's global payment infrastructure. The role combines technical depth with business impact, making it an excellent opportunity for experienced engineers looking to make a significant impact in the payments technology space.