Support Engineer IV, Worldwide Returns & ReCommerce

Join Amazon's Worldwide Returns & ReCommerce team (WWR&R), an innovative organization dedicated to 'making zero happen' through three key goals: zero cost of returns, zero waste, and zero defects. As a Support Engineer IV, you'll be part of a team that's revolutionizing how Amazon handles returns and recommerce while focusing on sustainability and customer experience.

The role combines technical expertise with operational excellence, requiring you to troubleshoot complex systems, develop automation tools, and contribute to software development projects. You'll work with distributed applications, manage deployments, and create solutions that scale across Amazon's massive infrastructure.

WWR&R uses cutting-edge technology, including machine learning models for automated routing and signal optimization, to transform how returned and damaged products are handled. The team's work spans from customer interaction points to warehouse operations, creating innovative channels for product reuse while maintaining Amazon's high standards for customer experience.

This position offers competitive compensation ranging from $81,400 to $182,000 based on location and experience, plus additional benefits including equity opportunities and comprehensive medical coverage. You'll be working in Bellevue, WA, collaborating with cross-functional teams to drive innovation in sustainable commerce.

The ideal candidate combines strong troubleshooting abilities with excellent communication skills and a passion for automation. You'll have the opportunity to make a significant impact on Amazon's sustainability initiatives while working with some of the most advanced systems in e-commerce.