Support Engineer, Japan Store Tech

Amazon's Supply Chain Tech team is seeking a Support Engineer to join their Japan Store Tech division. This role combines technical support and software development responsibilities, focusing on supporting Amazon's cross-border carrier partnerships and global seller operations. The position offers an opportunity to work in a multicultural environment while contributing to Amazon's world-class e-commerce infrastructure.

As a Support Engineer, you'll be responsible for leading technical support activities for Amazon's partnered cross-border carriers and helping deliver high-quality software solutions for Amazon Global Sellers. The role involves technical onboarding support, configuration management, quality assurance, and operational support to ensure service quality meets Amazon's high standards.

The position is part of the Amazon CN Supply Chain Excellence team, which focuses on creating innovative features to enhance the supply chain experience. Their mission includes improving delivery speeds, reducing operational costs, expanding product selection, and enhancing both seller and customer satisfaction. The team works within the larger Japan Store Tech organization, a global software development group.

This role is ideal for candidates with a technical background who enjoy problem-solving, have strong communication skills, and are interested in working at the intersection of e-commerce, logistics, and technology. You'll have the opportunity to work with teams across the globe, contribute to critical business operations, and help shape the future of Amazon's global commerce infrastructure.

The position requires a combination of technical expertise and strong interpersonal skills, as you'll be working with various stakeholders across different cultural backgrounds. This is an excellent opportunity for someone looking to grow their career in a dynamic, fast-paced environment while making a significant impact on Amazon's global operations.