Support Engineer, Kindle Ingestion and Expansion

The Kindle Ingestion and Expansion (KIX) team at Amazon is seeking a Support Engineer to join their dynamic team. This role is crucial in enabling independent authors, content creators, and publishers to publish their content as eBooks for distribution to the Kindle Store, Kindle Unlimited, and the Kindle Owners' Lending Library. The position involves working with Amazon's state-of-the-art Print on Demand (POD) technology and supporting the digital publishing ecosystem.

As a Support Engineer, you'll be part of a team providing Tier 2&3 production support services and working closely with Kindle digital product development teams. The role requires strong technical skills in Python, Perl, or shell scripting, along with experience in troubleshooting and debugging complex systems. You'll be responsible for handling support tickets, developing maintenance tools, and ensuring smooth deployment of software in various environments.

Amazon offers a collaborative and inclusive team culture, with opportunities for mentorship and career growth. The company values work-life balance and provides flexibility in working hours. You'll be working in an environment that celebrates knowledge sharing and follows Amazon's 14 Leadership Principles.

This position is perfect for someone who enjoys solving technical challenges, has a passion for digital publishing, and wants to be part of a team that's revolutionizing how content is delivered to millions of Kindle users worldwide. The role offers the opportunity to work with cutting-edge technology while supporting one of Amazon's key business areas.