Support Engineer, KIX

The Kindle Ingestion and Expansion (KIX) team at Amazon enables independent authors, content creators and publishers to publish their content as eBooks for distribution to the Kindle Store, Kindle Unlimited and the Kindle Owners' Lending Library, as well as in print formats using Amazon's Print on Demand technology.

As a Support Engineer on the KIX team, you will:

• Provide Tier 2&3 production support services
• Handle troubleshooting tasks across multiple products and services
• Work on operations and maintenance coding projects using Python, Perl, shell scripts
• Support software deployments in staging and production environments
• Develop tools for operations and maintenance
• Handle system and support status reporting
• Take ownership of digital products or components
• Manage customer notifications and workflow coordination

The role offers:

• Inclusive team culture with focus on diversity
• Flexible working hours and work-life balance
• Mentorship and career growth opportunities
• Knowledge sharing environment
• Opportunity to work with Amazon's state-of-the-art technologies

This is a key role supporting Amazon's vision to provide Kindle customers with the world's largest content selection in both digital and paperback formats. The ideal candidate will be able to learn quickly and manage multiple overlapping tasks effectively.