Support Engineer, Managed Operations

AWS is launching its first European Sovereign Cloud (ESC), a major milestone in Utility Computing. This role is part of the AWS Managed Operations team, focusing on building and operating high-availability AWS services for EU customers. As a Support Engineer, you'll be instrumental in the 2025 ESC launch, working with global AWS teams to enhance service reliability and performance.

The position offers an excellent opportunity for early-career professionals to gain hands-on experience with distributed systems. You'll work on resolving system issues, improving operational procedures, and maintaining critical cloud infrastructure. The role involves regular collaboration with technology leaders and participation in on-call rotations.

AWS Utility Computing (UC) is at the forefront of cloud innovation, providing foundational services like S3 and EC2, along with cutting-edge products that maintain AWS's industry leadership. The team specifically focuses on supporting customers requiring specialized security solutions for their cloud services.

The company culture emphasizes curiosity, innovation, and inclusion, with various employee-led affinity groups and inclusion events. AWS provides extensive career development resources, mentorship opportunities, and promotes a healthy work-life balance. The position offers relocation support within the EU and requires English fluency and German work authorization.

Key responsibilities include system troubleshooting, service improvement, documentation enhancement, and ensuring high availability of cloud services. You'll be working with cutting-edge technology while contributing to one of the most significant developments in European cloud computing.