Support Engineer, Prime Video, Catalog Support Engineering

Prime Video is seeking a Support Engineer to join their Catalog Support Engineering team, focusing on ensuring the quality and proper functioning of their vast digital video content library. This role combines technical support with engineering expertise, working in a dynamic global environment where customer satisfaction is paramount. The position involves managing distributed systems, diagnosing issues with digital products, and providing 24x7 operational coverage.

The role is critical in maintaining Prime Video's extensive catalog, handling various content-related issues including video quality, audio synchronization, subtitle accuracy, artwork, and pricing. You'll work with cutting-edge technologies including Computer Vision and Machine Learning systems to detect and resolve content defects.

As a Support Engineer, you'll be responsible for front-line support of business-critical services that enable end-to-end digital video product delivery. This involves working in a Linux-based environment, using both documented procedures and debugging skills to resolve issues. You'll collaborate with development teams, establish service support improvements, and become a subject matter expert in various services.

The ideal candidate should have strong technical skills in Python scripting, Linux/Unix OS, and SQL, combined with excellent problem-solving abilities. This role offers the opportunity to impact millions of Prime Video customers globally while working with some of the most innovative technology in digital content delivery.

Join Amazon's Prime Video team to work on challenging technical problems, mentor other engineers, and help shape the future of digital entertainment delivery. The position offers the chance to work with a global team, handle complex technical challenges, and directly influence customer experience in over 240 countries and territories.