Support Engineer, Support Engineering

Amazon's International Seller Services Tech organization is seeking a Support Engineer to play a vital role in their technical support team. This position combines technical troubleshooting with customer service, focusing on maintaining and improving the systems that power Amazon's global marketplace operations.

The role is part of a team dedicated to enabling worldwide sellers to succeed across Amazon's global Marketplaces. You'll be working on systems that allow sellers to list millions of products across multiple categories and languages, contributing to a seamless seller experience at every step of their journey. The team particularly supports B2B sellers on Amazon Business, helping drive billions in revenue.

As a Support Engineer, you'll be responsible for providing technical assistance to customers, ensuring smooth software operations, and working closely with development teams to improve product quality. The position requires strong technical skills in Unix, modern programming languages, and web services, combined with excellent problem-solving abilities.

Key aspects of the role include troubleshooting software issues, maintaining system pipelines, automating workflows, and providing valuable feedback for product improvements. You'll be part of a team that's essential to optimizing developer productivity and contributing to seller growth across Amazon's marketplace platform.

This is an excellent opportunity for someone who combines technical expertise with strong customer service skills and wants to work at scale in one of the world's largest e-commerce platforms. The role offers exposure to various technologies and the chance to impact millions of sellers worldwide.