Support Engineer (Tech), Regionalization (part of IES CFX)

Amazon IES (India & Emerging Stores) CFX team is offering an exceptional opportunity to join their industry-leading technology initiatives. The role focuses on reducing customer service costs while enhancing customer experience through sophisticated technical solutions. As a Support Engineer, you'll be integral to a team that maintains systems operating 24/7 at massive scale.

The position combines hands-on technical support with automation development, requiring both operational excellence and coding capabilities. You'll work across n-tier architectures utilizing the latest technologies, collaborating with engineers to maintain and improve software systems.

Key responsibilities include owning automation across backend & frontend services, executing SOP-driven coding assignments, working with Amazon's proprietary tools and systems, implementing configuration changes, and identifying automation opportunities. The ideal candidate should have basic coding proficiency in languages like Java or Python, along with strong problem-solving abilities.

The role offers exposure to service-oriented architecture and microservices, providing opportunities to work with cutting-edge technology while solving complex technical challenges. You'll be part of a team that values innovation and technical excellence, working on systems that directly impact millions of customers.

This position is perfect for someone who combines technical support expertise with development skills, enjoys problem-solving, and wants to work with industry-leading technology. You'll have the opportunity to grow your technical skills while contributing to systems that operate at Amazon's impressive scale.