Support Engineer, Trustworthy Shopping Experience (TSE)

Join Amazon's Trustworthy Shopping Experience (TSE) team as a Support Engineer where you'll play a crucial role in ensuring customers have a trustworthy shopping experience on Amazon's platform. You'll be responsible for designing, developing, and maintaining self-service software products called Paramount workflows, working at the intersection of automation and process improvement.

The role combines technical expertise with business process optimization, requiring you to collaborate with multiple teams including Operations, Product Managers, Software Engineers, and Data Scientists. You'll be working on medium to large scale projects that directly impact Amazon's marketplace integrity and customer trust.

As part of the TSE organization, you'll help eliminate catalog defects, ensure listing compliance, verify seller authenticity, and protect customers through Amazon's A-to-z Guarantee. The team focuses on creating innovative solutions using cutting-edge technology, including Large Language Models (LLMs), to improve both the customer and seller experience.

This position offers the opportunity to work with Amazon's extensive technical infrastructure while solving complex challenges in e-commerce trust and safety. You'll be responsible for developing and implementing solutions that scale across Amazon's global marketplace, making a direct impact on millions of customers and sellers worldwide.

The ideal candidate should be passionate about automation, process design, and using technology to solve business problems. You'll need strong analytical skills, excellent communication abilities, and a drive to dive deep into technical challenges while maintaining a customer-first mindset.