Support Engineer, Trustworthy Shopping Experience (TSE)

Join Amazon's Trustworthy Shopping Experience (TSE) team as a Support Engineer where you'll play a crucial role in ensuring customers have a trustworthy shopping experience on Amazon's platform. You'll be responsible for designing, developing, and improving self-service software products called Paramount workflows. The role combines technical expertise with business process optimization, requiring you to work with cutting-edge technology including Large Language Models.

As part of the TSE organization, you'll collaborate with Operations, Product Managers, Software Engineers, Business Analysts, and Data Scientists to eliminate catalog defects, ensure policy compliance, and protect customers through the A-to-z Guarantee. You'll be working on medium to large scale projects that directly impact both customer and seller experiences on Amazon's marketplace.

The position requires strong technical skills in software development, process engineering, and automation. You'll be responsible for analyzing operational processes, implementing technical solutions, and working with distributed systems. The role offers the opportunity to work with Amazon's extensive technology stack while contributing to critical systems that maintain trust in the world's largest online marketplace.

This is an excellent opportunity for someone who combines technical expertise with business acumen and has a passion for improving customer experience through technology. You'll be part of a team that's essential to Amazon's marketplace integrity, working on solutions that impact millions of customers and sellers globally.