Support Engineer, Trustworthy Shopping Experience (TSE)

Amazon's Trustworthy Shopping Experience (TSE) team is seeking a Support Engineer to join their mission of ensuring customers have a trustworthy shopping experience on Amazon's platform. This role combines technical expertise with process improvement, focusing on developing and maintaining self-service software products called Paramount workflows.

The position requires strong technical skills in software development and system troubleshooting, with opportunities to work with cutting-edge technologies including Large Language Models (LLMs). You'll collaborate with cross-functional teams including Operations, Product Managers, Software Engineers, and Data Scientists to improve Amazon's shopping experience.

The TSE team's mission is critical to Amazon's marketplace success, focusing on eliminating catalog defects, ensuring policy compliance, supporting quality sellers, guaranteeing product authenticity, and maintaining customer protection through the A-to-z Guarantee. This role offers the unique opportunity to directly impact both customer and seller experiences while working with innovative technology solutions.

As a Support Engineer, you'll be responsible for analyzing operational processes, designing and implementing technical solutions, and continuously improving existing systems. The role requires a balance of technical expertise, process engineering skills, and strong cross-functional collaboration abilities. You'll work in an environment that values innovation, customer obsession, and technical excellence, with the opportunity to make significant contributions to Amazon's global marketplace infrastructure.