System Development Engineer, Customer Experience and Business Trends

Customer Experience and Business Trends (CXBT) at Amazon is seeking a scale-focused and customer-obsessed System Development Engineer. CXBT is dedicated to understanding and enhancing customer experience globally through data-driven insights and innovative solutions. The role combines technical expertise with business impact, requiring strong development skills in Java, Python, and AWS technologies.

As a System Development Engineer, you'll be instrumental in developing optimized solutions for identifying business trends through high-quality data. You'll work closely with product managers and customer insights teams, contributing from ideation to execution in a fast-paced environment. The position involves significant operational responsibilities, including troubleshooting, automation, and maintaining high coding standards.

The role offers an opportunity to work with cutting-edge technologies while directly influencing Amazon's global customer experience. You'll be part of a diverse team that builds products, services, and data-driven solutions affecting almost every Amazon business segment. Your work will impact various customer groups, from consumers to developers, sellers, employees, and investors.

Key aspects of the role include operational excellence in support tickets, development of maintenance-driven coding projects, and implementation of automation solutions. You'll also provide on-call support and technical consultation to internal Amazon customers, ensuring continuous system improvement and scalability.

This position is perfect for someone who combines strong technical skills with a passion for customer experience and business analytics. You'll have the chance to innovate and implement solutions that directly improve Amazon's service quality and operational efficiency. The role requires both independent problem-solving abilities and strong collaboration skills, as you'll work closely with various teams across the organization.