Telecom Operations Engineer, Amazon Connect

Amazon Connect, part of AWS Solutions, is revolutionizing the contact center industry with its cloud-based platform. Built on Amazon's decade of customer service expertise, this service enables businesses to create dynamic, AI-powered contact centers within minutes. The platform leverages cutting-edge technologies including Amazon Lex, Polly, Lambda, S3, and Kinesis to deliver seamless customer experiences.

As a Telecom Operations Engineer, you'll join a transformative team handling one of the largest contact center platforms globally. You'll work on Amazon Connect's SIP-based Call Center Platform, supporting thousands of concurrent customer calls and tens of thousands of agents. This role offers a unique opportunity to shape the future of customer service technology while working with AWS's extensive suite of services.

The position combines deep technical expertise with customer-focused innovation. You'll be responsible for expanding and maintaining telecom infrastructure across global regions, developing new tools and processes, and ensuring system reliability at scale. The role requires strong troubleshooting skills and the ability to conduct detailed technical post-mortems.

AWS values diverse experiences and perspectives, encouraging applications from candidates with non-traditional backgrounds. The team culture promotes inclusion through employee-led affinity groups and collaborative environments. You'll benefit from extensive knowledge-sharing opportunities, mentorship programs, and resources for professional development.

Working at AWS means joining a team that's continuously raising the performance bar while maintaining work-life harmony. You'll be part of an organization that prioritizes flexibility and supports both professional success and personal well-being. This role represents an opportunity to make a significant impact on a rapidly growing service while working with cutting-edge cloud technologies.