Telecom Ops Engineer, Amazon Connect

As part of AWS Solutions organization, this role focuses on supporting and expanding Amazon Connect's telecom infrastructure. Amazon Connect is a cloud-based contact center solution that enables businesses to deliver engaging customer service experiences. The role involves working with SIP/VoIP systems to support thousands of concurrent customer calls and tens of thousands of agents.

Key responsibilities include:

• Expanding infrastructure to new global regions
• Supporting existing implementations
• Innovating telecom network operations
• Developing next-generation telecom infrastructure
• Designing and delivering scalable, resilient systems
• Troubleshooting complex technical issues
• Working in a 24/7 production environment

The ideal candidate will have deep experience in large-scale distributed environments, strong troubleshooting skills, and a passion for coding. The role requires expertise in SIP/VoIP technologies, Linux system administration, and systems automation.

This position offers:

• Opportunity to work on a strategic AWS service
• Direct impact on millions of customers
• Fast-paced, innovative environment
• Ownership of key service components
• Learning and growth opportunities
• Collaboration with highly talented engineers
• Work on large-scale fault-tolerant systems

The role requires fluency in both Mandarin and English, and involves working as part of a global team to support one of AWS's newest and most exciting services.