Senior Contact Center Data Engineer

Apple is seeking a Senior Contact Center Data Engineer to join their Software and Services team in Austin, Texas. This role combines data engineering, analytics, and machine learning to optimize contact center operations and business intelligence solutions.

The ideal candidate will utilize SQL to implement infrastructure projects and handle engineering tasks to build next-generation semantic layers solutions. You'll be responsible for customizing data sources to fund operational assets including dashboards, anomaly detection models, and predictive analysis. The role involves understanding business requirements, building design documents, creating prototypes, and conducting impact assessments.

Key responsibilities include working closely with data warehouse architects and software developers to generate flawless business intelligence, producing actionable reporting from both enterprise and custom tools. You'll use SQL, Tableau, and Python to provide break-fix support for production analytic solutions and present results to business units using real-time strategies and automated functionality tools.

The position requires strong expertise in data modeling, ETL processes, and subscription data models. Experience with dimensional modeling, big data, and contact center analytics is essential. Knowledge of predictive analytics, statistics, machine learning, and inventory management data science will be valuable.

This is an excellent opportunity for a seasoned data professional to join Apple's innovative team and make a significant impact on contact center operations and data-driven decision-making processes. The role offers the chance to work with cutting-edge technology while solving complex business challenges at one of the world's most prestigious technology companies.