Support Insight Data Scientist

At Apple, we believe in hard work, a fun environment, and innovation through diverse perspectives. The Support Insight Data Scientist role focuses on analyzing software quality and customer experience of Apple products. You'll be responsible for developing machine learning models and algorithms to identify anomalies in software performance metrics and product quality indicators. This role combines technical expertise with business impact by helping teams understand priority areas for product and software improvements.

Key responsibilities include:

• Developing and implementing machine learning models and algorithms for anomaly detection
• Analyzing complex data sets to derive insights about product quality and customer support needs
• Collaborating with cross-functional teams to identify opportunities and develop performance indicators
• Building and maintaining dashboards and self-service analytics tools
• Conducting advanced analytics on large-scale data sets

The ideal candidate will have strong technical skills in Python, SQL, and data science libraries, combined with excellent communication abilities to translate complex findings into actionable insights. This role offers the opportunity to directly impact customer experience while working with cutting-edge technologies in a collaborative environment.

The position requires a blend of technical expertise in machine learning, statistical analysis, and programming, along with strong business acumen to understand and communicate insights effectively. You'll be part of a team that values innovation, attention to detail, and customer-focused solutions.