Software Engineer - Contact Data
Description For Software Engineer - Contact Data
Assembled, backed by $70M in funding from NEA, Emergence Capital, and Stripe, is seeking a Senior Software Engineer to join their team focused on customer support infrastructure. The role involves leading the technical direction of projects processing millions of customer support tickets daily through various integrations. Key responsibilities include developing data ingestion pipelines, implementing metrics generation frameworks, and providing technical leadership. The ideal candidate brings 5+ years of software engineering experience, strong backend skills in languages like Go, Java, or Rust, and expertise in ETL pipelines and data processing. The position offers competitive compensation ($150K-$300K), equity, and comprehensive benefits including medical coverage, unlimited PTO, and 401(k). Based in New York City with a hybrid work model, this role presents an opportunity to shape the future of support operations technology while working with notable clients like CashApp, Etsy, and Robinhood.
Responsibilities For Software Engineer - Contact Data
- Lead technical architecture and implementation on significant new projects and features
- Scope projects and advise design, product management, and leadership teams on technical details
- Provide technical mentorship to the engineering team
- Participate in design and code reviews
- Serve as subject matter expert for team or project
- Process and manage customer support tickets data through various integrations
- Develop framework to generate metrics by aggregating large volumes of data
Requirements For Software Engineer - Contact Data
- 5+ years of experience in software engineering as an individual contributor in full-stack environments
- Extensive back-end engineering experience in statically typed languages
- Experience in designing and implementing ETL pipelines
- Experience in writing efficient code to extract and generate metrics from large volumes of data
- Product sense and ability to work with product and design teams
- Technical leadership experience
- Experience leading a team of engineers
- Mentorship experience
Benefits For Software Engineer - Contact Data
- Generous medical, dental, and vision benefits
- Paid company holidays, sick time, and unlimited time off
- Monthly credits for professional development, wellness, Assembled customers, and commuting
- Paid parental leave
- Hybrid work model with catered lunches everyday (M-F)
- 401(k) plan enrollment
