Support Engineer, Audible

Audible, an Amazon company, is seeking a Support Engineer to join their growing team in Mexico City. This role combines technical support and software engineering, requiring 2+ years of experience in programming or technical support. The position involves becoming a subject matter expert for various services, troubleshooting complex systems, and contributing to code fixes and improvements.

The ideal candidate will work closely with development teams, handle service support, and drive issues to resolution. They'll need strong programming skills, particularly in Java, and Linux system knowledge. The role involves both technical execution and mentorship, requiring excellent communication skills and the ability to work with teams at all levels.

At Audible, you'll be part of a company that believes in the transformative power of storytelling, working with leading creators to deliver audio content to millions of global listeners. The company offers a culture of creativity and inclusion, built on their People Principles and mission to build more equitable communities.

This position offers a unique blend of technical challenge and customer impact, allowing you to leverage your skills in programming, system architecture, and problem-solving while contributing to a platform that serves millions of customers worldwide. You'll have opportunities to grow your technical expertise while developing leadership skills through mentoring and training other team members.

The role requires both depth in technical understanding and breadth in service support, making it ideal for someone who enjoys both solving complex technical problems and working with people. You'll be involved in everything from code deployment to metrics analysis, process improvement, and tool development, offering a diverse set of challenges and growth opportunities.