Senior Manager, Data Analysis - Digital Customer Experience Analytics

Capital One, a Fortune 200 company, is seeking a Senior Manager for Data Analysis in their Digital Customer Experience Analytics team. This role focuses on understanding customer interactions within authenticated sessions on Capital One's mobile app and website, analyzing billions of interaction datapoints from millions of monthly active users. The position involves connecting data products to understand customer journeys and identify opportunities in digital offerings.

The role requires leading validation of business-impacting analytical tools, partnering cross-functionally, and influencing business strategies. You'll work in a dynamic environment with hundreds of Data Analysts, Quants, and Data Scientists, focusing on projects that impact the bottom line while maintaining work-life balance.

Key responsibilities include refining analytical tools validation frameworks, executing validation projects, assessing methodologies, and mentoring junior staff. The ideal candidate should possess strong problem-solving abilities, communication skills, and leadership capabilities.

The position offers comprehensive benefits including health coverage, financial benefits, and performance-based incentives. Capital One provides a collaborative environment where you can grow your career while working with cutting-edge data technologies and making meaningful impact in the financial services industry.

This McLean, VA-based role offers a competitive salary range of $193,000 - $220,300, along with bonus potential and long-term incentives. Capital One is committed to diversity and inclusion, and will consider sponsoring qualified applicants for employment authorization.