Customer Engineer
Description For Customer Engineer
Column is revolutionizing the financial technology infrastructure by combining banking and software expertise into a unified solution. As a Customer Engineer, you'll play a crucial role in bridging the gap between Column's innovative banking technology and fintech clients.
The position offers a unique opportunity to work with cutting-edge fintech companies, helping them implement solutions using Column's APIs and data model. This role goes beyond traditional customer engineering, requiring deep technical understanding and the ability to contribute to product development and internal tooling.
Working from Column's Presidio-based office in San Francisco (4 days in-person/week), you'll collaborate across engineering, business, operations, finance, and compliance teams. The role demands both technical aptitude and excellent communication skills, as you'll be supporting customer implementations while helping drive payment volume through Column.
What makes this role special is its cross-functional nature and the absence of traditional product managers. You'll have the opportunity to influence product development by gathering feedback, identifying gaps, and supporting requirement documentation. The position requires 3+ years of technical experience and offers significant growth potential.
Column provides an exceptional benefits package, including fully covered health insurance for employees and dependents, generous parental leave, fertility benefits, and various lifestyle perks. The compensation package ranges from $125,000 to $160,000 plus equity, reflecting Column's commitment to attracting top talent.
The company's mission to simplify the banking supply chain for fintech innovators makes this an exciting opportunity for someone passionate about financial technology and customer success. You'll be joining a team that values diversity of thought and experience, working to transform how financial technology companies interact with banking infrastructure.
If you're someone who combines technical skills with strong customer-facing abilities and has an interest in fintech, this role offers the perfect blend of technical challenge and business impact. The position provides a unique opportunity to shape the future of banking infrastructure while working with some of the most innovative companies in the fintech space.
Responsibilities For Customer Engineer
- Support technical relationship with customers across pre-sales, implementation, onboarding, and support
- Assist with implementation and delivery of strategic cross-functional projects
- Help identify operational bottlenecks and contribute to building internal tooling
- Collect and organize product feedback and support product requirement documentation
- Manage roadmap expectations with engineering team and customers
- Perform activities aligned with business practices and regulatory requirements
- Help identify, assess, and manage risk by adhering to bank policies
Requirements For Customer Engineer
- 3+ years of experience in a technical or technical-adjacent role
- Strong customer-facing presence
- Clear written and verbal communication skills
- Problem-solving aptitude and curiosity
- Humble attitude and eagerness to roll up your sleeves
- Basic technical skills with potential to grow in coding (JavaScript or Python)
- Ability to learn SQL
- Interest in financial services industry
Benefits For Customer Engineer
- Comprehensive health, dental, and vision plans (100% covered for employee and dependents)
- Family planning and fertility benefits via Carrot (up to $20,000 reimbursement)
- FSA and HSA account options
- 401k plan with self-directed brokerage options
- Flexible time-off policy
- 100% paid parental leave (16 weeks for birth mothers, 12 weeks primary caregivers, 8 weeks secondary)
- Catered lunches and dinners for SF employees
- Commuter benefits
- Regular team building events including annual offsite
