Cloud Operations Engineer

Glean is seeking a Cloud Operations Engineer to join their venture-backed startup that's revolutionizing enterprise knowledge management through AI. The role combines deep technical expertise in cloud infrastructure with customer-facing responsibilities, making it an ideal position for someone who enjoys both technical challenges and direct impact on customer success.

The position requires managing cloud infrastructure for designated customers, ensuring system stability, and implementing security best practices. You'll be working with cutting-edge technology, including cloud platforms (GCP/AWS/Azure), Kubernetes, and modern deployment frameworks. The role demands strong technical skills in areas like Java, Python, and infrastructure-as-code tools like Terraform, combined with excellent problem-solving and communication abilities.

As a Cloud Operations Engineer at Glean, you'll be part of a team building an innovative AI-powered knowledge system that combines Google-like search capabilities with ChatGPT functionality for enterprises. The company is backed by prestigious venture capitalists including Sequoia, Kleiner Perkins, and Lightspeed, and features leadership from companies like Google, Slack, and Facebook.

The position offers competitive compensation ($120,000-$250,000) and requires hybrid work (3 days in office) in the SF Bay Area. You'll be working in a diverse, inclusive environment that values creativity and customer obsession. This is an excellent opportunity for someone looking to make a significant impact in a well-funded startup that's pushing the boundaries of AI and enterprise software.

The role requires a unique blend of technical depth and customer service excellence, as you'll be responsible for both infrastructure stability and customer satisfaction. You'll work closely with engineering teams, security teams, and customers, making it an ideal position for someone who enjoys varied responsibilities and continuous learning in a fast-paced environment.