Customer Engineer II, AI/ML, Startups, Google Cloud

Google Cloud empowers startups to address critical needs in scaling, growth, and global expansion, while offering advanced technologies that drive differentiation, customer acquisition, and business acceleration. As a Customer Engineer, you will partner with technical Sales teams as a subject matter expert in Artificial Intelligence and Machine Learning (AI/ML) to differentiate Google Cloud to our customers across the startup ecosystem. You will help customers and partners understand the power of Google Cloud, develop creative cloud solutions to solve business challenges, engage in proofs of concepts, and troubleshoot technical questions and roadblocks.

You'll engage with customers to understand their business and technical requirements, and present practical and useful solutions on Google Cloud. In addition, you will partner with engineering stakeholders to improve products and build solutions, optimizing for results when in production and identifying innovative ways to multiply impact. You will be a part of a diverse team of fellow Googlers working in an environment of respect and inclusion where we promote equal opportunities to succeed.

Responsibilities:

• Work with the team to identify and qualify business opportunities, understand key customer technical objections, and develop the strategy to resolve technical blockers.
• Share in-depth AI/ML expertise to support the technical relationship with customers, including technology advocacy, supporting bid responses, product and solution briefings, proof-of-concept work, and partnering directly with product management to prioritize solutions impacting customer adoption to Google Cloud.
• Work directly with Google Cloud products to demonstrate and prototype integrations in customer and partner environments.
• Recommend integration strategies, enterprise architectures, platforms, and application infrastructure required to successfully implement a complete solution on Google Cloud.
• Travel to customer sites, conferences, and other related events as required, acting as a public advocate for Google Cloud.