Technical Solutions Engineer, Google Distributed Cloud (Airgapped)

Google Cloud is seeking a Technical Solutions Engineer to join their Distributed Cloud team, focusing on airgapped solutions. This role combines technical expertise with customer-facing responsibilities, requiring deep knowledge of cloud infrastructure, networking, and troubleshooting capabilities. As a key technical liaison embedded within Public Sector customer environments, you'll be responsible for resolving complex technical issues and serving as a bridge between customers and Google's support team.

The position demands strong technical skills with 4 years of experience in IaaS solutions, networking fundamentals, and multi-node environment troubleshooting. You'll need fluency in both German and English, as you'll be working directly with regional clients. The role involves managing critical customer problems, developing deep product knowledge, and advocating for customer needs with internal teams.

Working in Google Cloud, you'll be part of a global team providing 24/7 support to help customers transition to and effectively use Google Cloud products. The role may require shift work and non-standard hours, including weekends, demonstrating the commitment to customer success. You'll be involved in everything from debugging and networking to system administration and occasional coding/scripting.

This is an excellent opportunity for someone who combines technical expertise with strong communication skills and enjoys solving complex problems. You'll work with cutting-edge technology while having a direct impact on customer success and product improvement. The role offers the chance to work with diverse teams across Google and influence the direction of cloud solutions for public sector customers.

The position requires German citizenship and the ability to pass enhanced background checks, reflecting the sensitive nature of the work. You'll be based in Germany, with options for location including Berlin, Frankfurt, Hamburg, or Munich, working directly with public sector clients in secure environments.