AI Engineer - Customer Service

Harper is revolutionizing the $900 billion commercial insurance market with an AI-powered brokerage platform. Having just completed YC and secured $8M in funding, we're emerging from stealth mode with ambitious growth plans.

As our AI Engineer focusing on customer service, you'll be at the forefront of transforming traditional insurance processes into efficient, AI-driven workflows. This role combines engineering excellence with practical business impact as we scale from $1.2M to $100M in run-rate ARR.

What Makes This Role Unique:

• Direct collaboration with CEO and CTO to shape our technical strategy
• Build sophisticated voice AI systems handling 15+ minute conversations
• Create multi-channel customer service automation across voice, email, and chat
• Implement advanced RAG systems for insurance knowledge retrieval
• Design self-learning systems that improve with each interaction

Our Technical Stack:

• Voice & Conversational: LiveKit, Twilio, OpenPhone
• Agent Orchestration: Mastra, LangGraph, Model Context Protocol
• Knowledge Management: LlamaParser, RAG architecture
• Storage: Zep AI, PostgreSQL, Redis, Vector store
• Core Engineering: TypeScript/Node.js, Python, React/Next.js, Temporal

First 90 Days Impact: You'll build our core AI customer service infrastructure, starting with voice AI capabilities, expanding to multi-channel support, and culminating in sophisticated analytics and personalization systems.

Why Join Now:

• Ground-floor opportunity in a well-funded YC startup
• Work with cutting-edge AI technologies
• Direct impact on company growth and customer experience
• Collaborative in-person environment in San Francisco
• Competitive compensation package including equity

We believe in intensive collaboration and require in-office presence 5.5 days per week in San Francisco (relocation assistance provided). Join us in building the future of insurance technology with AI at its core.

Our Philosophy: We're building a customer-first, knowledge-driven service platform where AI and human expertise combine to deliver exceptional insurance experiences. Our focus on continuous improvement and data-driven decision-making ensures we're always enhancing our service quality.

If you're excited about applying advanced AI to transform a massive industry and want to be part of a fast-growing team, we'd love to talk to you.