Technical Solution Engineer, Web Platform - US Remote

Building the Github of Machine Learning with over 5 million users & 100k organizations, sharing 1M+ models, 300k datasets & apps.
Frontend
Mid-Level Software Engineer
Remote
501 - 1,000 Employees
2+ years of experience
AI
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Description For Technical Solution Engineer, Web Platform - US Remote

Hugging Face, the rapidly growing platform for AI builders, is seeking a Technical Solution Engineer to join their mission of democratizing good AI. With over 5 million users and 100k organizations sharing more than 1M models, 300k datasets, and 300k apps, they're building the Github of Machine Learning. This role is perfect for a technical professional with 2+ years of full-stack development experience who enjoys solving complex problems and supporting customers.

The position requires expertise in Javascript/Typescript/Node.js and MongoDB, along with the ability to work autonomously and communicate effectively with both technical and non-technical audiences. You'll be supporting customers through various channels, maintaining documentation, and helping internal teams utilize the Hugging Face Hub effectively.

Hugging Face offers an inclusive work environment with excellent benefits, including flexible remote work, comprehensive health coverage, parental leave, equity compensation, and professional development opportunities. They maintain offices in NYC and Paris while supporting a distributed team worldwide.

The ideal candidate should be passionate about continuous learning, customer support, and problem-solving. You'll work with industry-leading professionals in AI/ML while contributing to a company that values diversity, equity, and inclusivity. Even if you don't meet all requirements, they encourage applications from candidates who can make a significant impact.

Join a company that's not just building technology but fostering a community supporting ML/AI advancement through collaboration. With their commitment to employee development, well-being, and shared success through equity, Hugging Face offers an exciting opportunity to be part of the future of AI development.

Last updated 3 months ago

Responsibilities For Technical Solution Engineer, Web Platform - US Remote

  • Support customers through various channels (email, ticketing, Github, StackOverflow, Slack, Discord)
  • Maintain knowledge of Hugging Face Hub features and codebase
  • Develop and maintain internal and external documentation
  • Support internal use of the Hub at Hugging Face
  • Assist non-technical support team members with advanced requests

Requirements For Technical Solution Engineer, Web Platform - US Remote

JavaScript
TypeScript
Node.js
MongoDB
  • 2+ years of full-stack software development experience with Javascript/Typescript/Node.js and MongoDB
  • Ability to write clean code in multiple programming languages
  • Comfortable working autonomously with limited supervision
  • Strong communication skills for technical and non-technical audiences
  • Experience explaining technical concepts
  • Ability to empathize with users of all experience levels
  • Adaptability to learn and re-learn changing technical products

Benefits For Technical Solution Engineer, Web Platform - US Remote

Medical Insurance
Dental Insurance
Vision Insurance
Parental Leave
Education Budget
Equity
  • Flexible working hours
  • Remote work options
  • Health, dental, and vision benefits
  • Flexible parental leave
  • Paid time off
  • Company equity
  • Conference and education reimbursement
  • Office spaces in NYC and Paris with visit opportunities
  • Workstation equipment support

Interested in this job?