Software Engineer, Customer Success

Inkeep helps companies turn their docs into AI search and support copilots, enabling users to get immediate, personalized help while teams focus on answering novel questions. Over 100+ developer-first companies use Inkeep, resolving over 250K+ questions per month.

As a Customer Success Engineer, you will be working with highly technical teams to integrate the Inkeep platform. Your responsibilities will include engaging with prospective customers, onboarding new customers, and proactively supporting the growing customer base to ensure they maximize Inkeep's capabilities.

Our culture emphasizes:

• Prioritizing customer support and onboarding
• Considering both engineering and end-user implications
• Problem-solving, creativity, and systems thinking
• Embracing change and new challenges
• Taking initiative and ownership
• Fast shipping

We're seeking individuals passionate about applying AI/LLMs to real-world scenarios, creating value for others, and collaborating with top-tier team members in a fast-paced environment. As an engineer, you'll have significant impact on the company's direction while having opportunities for growth in various directions.

Our customers include notable companies like:

• Pinecone
• Postman
• Anthropic
• Clerk
• Lemon Squeezy
• PostHog
• Scale
• Bun
• Resend
• Metabase

The position offers competitive compensation ($100K-$140K salary with 0.10%-0.50% equity) and is primarily based in-person in New York City, with opportunities also available in San Francisco.