Service Reliability Engineer

Talent Matching Platform that partners with companies worldwide to connect top talent with opportunities through AI-driven job matching.
SingaporeHanoi, VietnamBengaluru, Karnataka, India
Site Reliability
Senior Software Engineer
Remote
5+ years of experience
AI · Enterprise SaaS

Description For Service Reliability Engineer

Jobgether, an AI-driven Talent Matching Platform, is seeking a Service Reliability Engineer to join their team with the flexibility to work from various locations across Asia. This role represents a unique opportunity to work at the intersection of technical support and engineering, serving as the highest level of technical escalation within the support team.

The ideal candidate will bring 5+ years of software engineering experience and deep expertise in JavaScript technologies, cloud platforms, and database management. You'll be responsible for ensuring system stability, performance, and scalability while working closely with product, tech, and data teams to resolve complex technical challenges.

The position offers a comprehensive benefits package including flexible work arrangements, competitive compensation with performance bonuses, and equity participation. You'll be part of an inclusive, diverse culture that values work-life balance and professional growth.

As an SRE, you'll be instrumental in maintaining service reliability, troubleshooting complex issues, and driving continuous improvement across the organization. Your role will involve both hands-on technical work and collaboration with various stakeholders to ensure optimal system performance.

The company's AI-driven platform is revolutionizing how companies connect with talent, making this an exciting opportunity to work with cutting-edge technology while making a meaningful impact on the recruitment industry. If you're passionate about system reliability, problem-solving, and working in a fast-paced, innovative environment, this role offers the perfect blend of technical challenges and growth opportunities.

Last updated 3 hours ago

Responsibilities For Service Reliability Engineer

  • Serve as the highest level of technical escalation for complex technical issues
  • Collaborate with product, tech, and data teams to reproduce and resolve issues
  • Provide technical support via Zendesk, JIRA, and phone
  • Troubleshoot and resolve issues in cloud infrastructure, servers, and databases
  • Update internal systems and knowledge bases
  • Develop and deploy code fixes
  • Maintain high standards of service reliability and performance

Requirements For Service Reliability Engineer

JavaScript
Node.js
React
MongoDB
PostgreSQL
MySQL
  • Strong academic foundation from reputable universities
  • At least 5 years of experience as a Software Engineer
  • Familiarity with JavaScript tech stack (Node, NestJS, React, Vue)
  • Experience with MongoDB, PostgreSQL, and MySQL
  • Expertise in AWS and proficiency in Bitbucket and GitHub (CI/CD processes)
  • Strong analytical skills and attention to detail
  • Experience in providing customer-facing technical support
  • Proficiency in reading logs, especially using tools like Splunk
  • Understanding of load testing tools
  • Collaborative mindset with ability to work in cross-functional teams

Benefits For Service Reliability Engineer

Medical Insurance
Equity
  • Flexible remote/hybrid work arrangements
  • Competitive salary and performance bonuses
  • Generous paid time off and holidays
  • Health and wellness benefits
  • Professional development opportunities
  • Employee stock options and profit-sharing
  • Access to an inclusive and diverse work culture with a focus on work-life balance

Interested in this job?

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