Customer Service Engineer (System Administrator) (ESOM)
Description For Customer Service Engineer (System Administrator) (ESOM)
Kentro, formerly IT Concepts, is seeking a Customer Service Engineer to support their VA-ESOM contract across the United States. This role involves providing comprehensive IT support for VA facilities, serving over 340,000 VA employees. The position requires strong system administration skills in a Windows environment, excellent customer service abilities, and technical troubleshooting expertise. The role combines hands-on technical work with customer interaction, supporting various VA Administrations and program offices. The company offers a supportive community focused on professional growth, competitive benefits, and opportunities for advancement. This position specifically supports the Veterans Health Administration, requiring on-site presence in Reno, Nevada, with potential travel requirements for surge capacity support. The role offers competitive compensation and comprehensive benefits, including healthcare, 401k matching, and professional development opportunities. Kentro maintains prestigious certifications and has received numerous industry recognitions for growth and workplace culture.
Responsibilities For Customer Service Engineer (System Administrator) (ESOM)
- Install, maintain, test, and troubleshoot computer systems and equipment
- Deliver remote and desk-side technical support
- Set up and maintain user accounts
- Maintain Active Directory and system accounts
- Monitor open tickets in VA's ServiceNow system
- Utilize debugging protocols and processes
- Troubleshoot problems and implement corrective actions
- Support connectivity and client applications
Requirements For Customer Service Engineer (System Administrator) (ESOM)
- Bachelor's degree in computer science, electronics engineering or other engineering or technical discipline
- 2+ years of relevant Experience
- Experience in conducting routine system administration tasks
- Knowledge of debugging protocols and processes
- Proficiency with Microsoft Office applications
- Basic understanding of system administration in a Windows environment
- Physical capability to handle lifting equipment up to 50 pounds
- US Citizen or Green card holder
- Willing to get a Public Trust Suitability clearance
Benefits For Customer Service Engineer (System Administrator) (ESOM)
- Competitive paid time off
- Healthcare benefits
- Supplemental benefits
- 401k with employer match
- Education reimbursement
- Professional development support
- Company events and activities
- ISO certifications (27001:2013, 20000-1:2011, 9001:2015)
- CMMI ML 3 ratings
