Business Support Engineer

Meta is seeking a Business Support Engineer to play a crucial role in their business AI platform transformation. This position combines software engineering expertise with AI/ML knowledge to support Meta's partners in implementing AI solutions. The role requires 5+ years of engineering experience and 3+ years in machine learning or related fields.

The position involves working with Meta's cutting-edge AI technologies, including Llama and other Large Language Models, to build and support generative AI solutions for business partners. Key responsibilities include providing technical support, developing monitoring systems, troubleshooting distributed systems, and creating technical documentation.

This is an excellent opportunity for experienced engineers passionate about AI who want to work at the intersection of technical support and artificial intelligence. The role offers exposure to Meta's state-of-the-art AI infrastructure and the chance to work with diverse global partners. The position includes competitive compensation ($109,000-$165,000/year), equity, and comprehensive benefits.

The ideal candidate will have strong technical skills in Python, JavaScript/React, and experience with LLMs, combined with excellent communication abilities and a customer-service mindset. The role requires participation in 24/7 on-call rotation and involves both proactive and reactive support for Meta's business partners.

Working at Meta's Menlo Park headquarters, you'll be part of the company's most transformative technological change, helping shape the future of AI in business applications. This role offers the unique opportunity to work with Meta's advanced AI platforms while ensuring partners successfully integrate and utilize these technologies in their business operations.