Business Support Engineer

Meta is seeking a Business Support Engineer to play a crucial role in providing technical and engineering support to Meta's global partners and clients. This position combines technical expertise with customer service excellence, focusing on supporting Meta's key business areas across Ads, Business Messaging, Telecommunications, and Fintech.

The role involves working with a global team to provide both proactive and reactive support for partner issues and integrations. You'll collaborate directly with Platform and Infrastructure teams to investigate and resolve partner-reported issues, while ensuring high product quality and partner satisfaction. The position requires expertise in managing third-party service integrations, critical thinking skills, and the ability to blend systems design with business needs.

As a Business Support Engineer, you'll become an expert in Meta's business products, handle technical relationships with partners, and work on complex integration projects. The role includes responsibilities such as providing 24/7 support coverage, developing monitoring systems, and creating technical documentation. You'll need strong problem-solving skills and the ability to work independently while managing multiple stakeholder relationships.

The ideal candidate will have a background in computer science or engineering, with experience in cloud infrastructure, API development, and modern web technologies. You'll be working with technologies like PHP/Hack, JavaScript/React, and various API architectures. The position offers competitive compensation ($109,000-$165,000/year) plus bonus and equity, along with comprehensive benefits.

This role presents an excellent opportunity to work at the intersection of technical support and business partnership, making a direct impact on Meta's global partner ecosystem while working with cutting-edge technologies and diverse teams across the organization.