Business Support Engineer

Meta is seeking a Business Support Engineer to play a crucial role in providing technical and engineering support to their global partners and clients. This position combines technical expertise with customer service to ensure high-quality product delivery and partner satisfaction.

The role involves working with a global team of Business Support Engineers to provide both proactive and reactive support for partner issues and integrations. You'll collaborate directly with Platform and Infrastructure teams to investigate and resolve partner-reported issues, while also contributing to product improvements and deployment optimization.

As a Business Support Engineer, you'll have the opportunity to specialize in key business areas including Ads, Business Messaging, Telecommunications, and Fintech. The position requires a strong technical background, with expertise in cloud infrastructure, API development, and various programming languages including PHP/Hack and JavaScript/React.

Key responsibilities include managing technical relationships with Meta partners, providing integration support through cloud-based APIs, developing monitoring systems, and participating in 24x7 on-call support rotation. You'll also be responsible for creating technical documentation and communicating partner needs to product teams.

The ideal candidate will have at least 4 years of experience in a similar role, strong problem-solving skills, and the ability to work effectively in a global, cross-functional environment. This role offers competitive compensation ($109,000-$165,000/year) plus bonus, equity, and comprehensive benefits.

This position is perfect for someone who enjoys combining technical expertise with customer service, has strong communication skills, and wants to work with cutting-edge technology at one of the world's leading tech companies. You'll be part of a team that's essential to Meta's success in maintaining strong partner relationships and ensuring smooth integration of Meta's products across various platforms and services.