Developer Support Engineer

Meta builds technologies that help people connect, find communities, and grow businesses, including Facebook, Messenger, Instagram, WhatsApp, and AR/VR experiences.
$95,000 - $138,000
Backend
Mid-Level Software Engineer
In-Person
5,000+ Employees
3+ years of experience
Enterprise SaaS

Description For Developer Support Engineer

Meta is seeking a Developer Support Engineer to join their team supporting large-scale, highly-technical internal products. This role combines technical expertise with customer support, requiring both programming skills and excellent communication abilities. You'll be embedded within an internal product team, serving as the bridge between users and developers while helping shape product direction.

The position offers a competitive compensation package ranging from $95,000 to $138,000 annually, plus bonus, equity, and comprehensive benefits. As part of one of the world's leading tech companies, you'll work with some of the most advanced infrastructure systems globally, supporting Meta's internal engineering teams.

The ideal candidate brings 3+ years of programming experience and 2+ years in developer support, with a strong foundation in languages like JavaScript, Java, PHP, or Python. You'll need to balance technical troubleshooting with clear communication, documentation, and process improvement.

This role is perfect for someone who enjoys both technical problem-solving and helping others, offering the opportunity to impact product development while ensuring optimal user experience for Meta's engineering teams. You'll be part of Meta's mission to build technologies that connect people and advance the future of social interaction, including work on platforms like Facebook, Instagram, WhatsApp, and emerging AR/VR technologies.

Working at Meta means joining a company at the forefront of technological innovation, with opportunities to shape the future of social technology and digital connection. The role offers professional growth, exposure to cutting-edge technology, and the chance to work with some of the industry's brightest minds.

Last updated 2 hours ago

Responsibilities For Developer Support Engineer

  • Respond to and triage support questions from Meta engineers
  • Document and build developer support processes and workflows
  • Work with documentation teams and provide feedback for product improvements
  • Perform bug fixes and coding tasks
  • Create and maintain technical documentation
  • Troubleshoot and resolve technical issues
  • Work collaboratively and independently on multiple assignments

Requirements For Developer Support Engineer

JavaScript
Java
PHP
Python
  • BA/BS degree in computer science, technical writing, physics, mathematics, or chemistry or equivalent experience
  • 3+ years of experience with programming languages (JavaScript, Objective-C, Java, PHP, or Python)
  • 2+ years of experience in developer support/outreach
  • Experience with technical development process
  • Effective communication and organizational skills

Benefits For Developer Support Engineer

Medical Insurance
Equity
  • Base salary
  • Bonus
  • Equity
  • Benefits package

Interested in this job?

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