Developer Support Engineer

Meta Reality Labs (RL) is seeking a talented Developer Support Engineer to join their innovative AR/VR team. This role represents a unique opportunity to work at the intersection of technical support and cutting-edge virtual reality technology at one of the world's leading tech companies.

The position involves providing crucial support to Meta's developer community, focusing on solving complex technical issues and improving the developer experience across the platform. You'll be working with app developers and creators of virtual worlds, requiring both technical expertise and excellent communication skills.

As a Developer Support Engineer, you'll be responsible for researching, reviewing, and solving technical issues related to developer-reported problems. The role requires a strong technical foundation, with experience in technologies like Unity, TypeScript, and Unreal Engine. You'll need to understand developer experience, platform policies, and procedures to effectively support escalation paths.

The ideal candidate will have at least 3 years of technical support experience, with a background in solving Tier 2 or higher ticket escalations. A Bachelor's degree in Computer Science, Computer Engineering, or a relevant technical field is required. Experience with CRM systems like Salesforce and Zendesk is essential.

Meta offers a competitive compensation package ranging from $109,000 to $165,000 per year, plus bonus, equity, and comprehensive benefits. The company provides an inclusive work environment and is committed to equal employment opportunity.

This role offers the opportunity to work on groundbreaking AR/VR technology while collaborating with cross-functional teams to reduce developer friction and improve support processes. You'll be at the forefront of Meta's push into the metaverse, helping shape the future of immersive technologies and social connection.

Working at Meta means joining a company that's building the next evolution in social technology, moving beyond traditional screens toward immersive experiences. If you're passionate about supporting developers, solving complex technical challenges, and being part of the future of digital interaction, this role could be perfect for you.