Principal Technical Support Engineer

Microsoft's Customer Experience & Success (CE&S) organization, with over 18,000 employees worldwide, is seeking a Principal Technical Support Engineer to join their Customer Service & Support (CSS) team. This role combines deep technical expertise with customer success, requiring engagement with executive-level customers and development teams across Microsoft to resolve complex technical issues and drive product improvements.

The position offers a unique opportunity to work at the intersection of technical support and software development, requiring both customer-facing skills and deep technical knowledge. The role involves coordinating technical architecture investments, developing execution plans, and collaborating with product teams to enhance Microsoft's support capabilities.

As a Principal Technical Support Engineer, you'll be responsible for reviewing highly complex technical issues, engaging with executive-level customers, and working alongside development teams to analyze problem patterns and influence product changes. The role requires strong technical leadership skills and the ability to develop end-to-end readiness programs for new technologies.

The position offers flexibility with up to 100% work from home options and requires 0-25% travel. The compensation is competitive, with a base pay range of $129,200 - $273,400 per year (higher in SF Bay Area and NYC). Microsoft offers comprehensive benefits including healthcare, educational resources, savings and investments, parental leave, and generous time away.

This role is ideal for experienced technical professionals who combine strong software development expertise with excellent customer engagement skills and want to impact Microsoft's product development while ensuring customer success. The position requires 15+ years of technical experience or a relevant degree with 10+ years of experience, including significant software development background.