Senior Incident Response Engineer

Microsoft's Cybersecurity Incident Response Team (CIRT) is seeking a Senior Incident Response Engineer to help customers investigate and respond to security incidents. As part of the Customer Experience & Success (CE&S) organization, specifically within Customer Service & Support (CSS), you'll be an elite member of a customer-facing security support team leading incident response investigations for Microsoft's enterprise customers.

The role involves analyzing, triaging, scoping, containing, and determining root causes of security incidents while providing remediation guidance. You'll work with cutting-edge security tools and technologies, including Microsoft Defender solutions, Entra ID, and Microsoft 365. The position requires deep expertise in security incident response, cloud investigations, and enterprise environment support.

This is an excellent opportunity for security professionals passionate about incident response and customer success. You'll collaborate with Security and Threat Intelligence teams, develop incident response procedures, and stay current with emerging security threats. The role offers significant growth potential in technical proficiency, problem-solving, and collaboration skills.

The position offers flexibility with up to 100% work-from-home options and is part of Microsoft's mission to empower every person and organization globally. You'll join a culture built on respect, integrity, and accountability, where continuous learning and innovation are encouraged.

Key technologies include Microsoft Defender solutions, Entra ID, Microsoft 365, cloud security platforms, and automation tools (PowerShell/Python). The role requires both Italian and English language fluency and offers comprehensive benefits including healthcare, educational resources, and work-life balance support.