Senior Service Engineer

Microsoft Digital (MSD) is seeking a Senior Service Engineer to join their team focused on transforming end-user productivity across Microsoft's global workforce. This role combines technical expertise with strategic thinking to revolutionize the enterprise client experience.

The position involves managing and improving enterprise services, with a focus on device management using Intune and related technologies. You'll work with cutting-edge tools including Power Platform, Azure, Power BI, and PowerShell to drive automation and service health improvements.

As a Senior Service Engineer, you'll be responsible for implementing high-performance solutions, troubleshooting complex issues, and creating automated solutions to prevent recurring problems. You'll collaborate across teams, engage with partners, and influence product roadmaps while ensuring compliance with security and privacy standards.

The role requires a strong technical background in software engineering, network engineering, or systems engineering, combined with experience in managing enterprise services and Production systems. You'll be working in an Agile environment, applying continuous improvement methodologies to optimize processes and results.

Key responsibilities include:

• Implementing and monitoring high-performance solutions
• Managing incident response and complex issue resolution
• Collaborating across teams and engaging with stakeholders
• Administering Client CA B service and governing client production baseline
• Transforming client experience through AI and automation
• Leading Live Site governance and service metrics

The position offers competitive compensation ($117,200 - $229,200 base pay range across the U.S., with higher ranges for SF Bay Area and NYC), comprehensive benefits, and the opportunity to work with cutting-edge technologies while shaping the future of enterprise client experiences at Microsoft.

This role is perfect for someone who combines technical expertise with business acumen, demonstrates strong leadership and negotiation skills, and is passionate about driving digital transformation at scale. You'll be part of Microsoft's mission to empower every person and organization on the planet to achieve more.